Shipping policy

Effective Date: 1st August 2026
At Tibra, we are committed to delivering your order safely and efficiently. Please review our shipping policy below.
Domestic Shipping (Pakistan)
  • We ship across all provinces and territories in Pakistan, including Punjab, Sindh, Khyber Pakhtunkhwa (KPK), Balochistan, Azad Jammu & Kashmir (AJK), and Gilgit-Baltistan.
  • Orders are typically processed within 1–2 business days after confirmation.
  • Standard delivery usually takes 2–5 business days, depending on your specific location (metropolitan areas like Karachi, Lahore, and Islamabad typically experience faster delivery times).
  • Shipping charges, if applicable, will be displayed during checkout before payment.
  • Cash on Delivery (COD) is available for eligible orders within Pakistan.
International Shipping
  • We ship selected products to customers worldwide from our manufacturing and distribution network.
  • International orders are generally processed within 2–4 business days.
  • Delivery times vary by destination and shipping method, typically taking 5–14 business days.
  • Shipping costs are calculated at checkout based on destination, package weight, and courier rates.
  • Buyers are solely responsible for any customs duties, import taxes, sales tax (GST/VAT), or customs clearance fees imposed by their destination country.
Order Tracking
  • Once your order has been dispatched, you will receive a shipping confirmation email, WhatsApp or SMS containing your tracking information (where available).
Packaging
  • All products are securely packed to help protect them during transit.
  • We use protective packaging specialized for wellness products.
Delivery Delays
  • While we strive to meet estimated delivery times, delays may occasionally occur due to customs clearance, public holidays, extreme weather conditions, courier operational issues, or other circumstances beyond our control.
Incorrect Address
  • Please ensure your shipping address, city, postal code, and contact information are completely accurate before placing your order.
  • Tibra is not responsible for shipment delays or additional re-routing charges resulting from incorrect or incomplete addresses.
Lost or Damaged Shipments
  • If your order arrives damaged or appears to be lost in transit, please contact our customer support team within 48 hours of delivery or the expected delivery date.
  • We will work directly with the shipping carrier to resolve the issue as quickly as possible.
Contact Us
For any shipping-related questions or local delivery assistance, please contact us:
Tibra
  • 📧 Email: tibrawellness@gmail.com
  • 📞 Phone: +92 301 6569154